CASE STUDIES
Real results from real PT clinics
See how forward-thinking clinics are using AI automation to book more patients and reduce no-shows.
Peak Performance Sports PT
Austin, TX
Sports Physical Therapy
4, providers, 2 locations
How a sports PT clinic increased new patient bookings by 52%
1
The Challenge
The Solution
Peak Performance was growing fast but losing potential patients. With therapists booked solid during the day, the front desk couldn't keep up with incoming calls. Analysis showed they were missing 40% of inbound calls during peak treatment hours—each missed call potentially worth $1,500+ in lifetime patient value.
We deployed a 24/7 AI intake assistant that handles all incoming patient inquiries. The system qualifies leads by asking about injury type, insurance status, and scheduling preferences, then books directly into their calendar while the front desk focuses on in-clinic patients.
AI intake assistant with sports injury specialization
Automatic insurance vs. self-pay routing
Direct calendar integration with provider schedules
SMS confirmation and reminder sequences
2
The Results
+52%
Increase in new patient bookings
100%
Calls answered (vs. 60% before)
<30 sec
Average response time
Results after 60 days
15+ hrs
Staff hours saved weekly
"We were skeptical about AI handling our patients, but the results speak for themselves. Our front desk finally has time to provide great in-person service, and we're booking way more new patients."
DMT
Owner, Peak Performance Sports PT
Dr. Michael Torres
RehabFirst Recovery Center
Phoenix, AZ
Post-Surgical Rehabilitation
6, providers, 3 locations
Reducing no-shows by 47% with automated reminders and easy rescheduling
1
The Challenge
The Solution
RehabFirst specializes in post-surgical rehabilitation, where consistent attendance is critical for patient outcomes. They were struggling with a 28% no-show rate, causing scheduling chaos, lost revenue, and frustrated therapists with gaps in their day.
We implemented a multi-touch reminder system with easy rescheduling options. Patients receive automated reminders at 7 days, 2 days, and 2 hours before appointments. If they can't make it, one-tap rescheduling fills the slot with waitlisted patients.
Smart reminder sequences via SMS and email
One-tap rescheduling with real-time availability
Automatic waitlist management and slot filling
No-show pattern detection and proactive outreach
2
The Results
-47%
Reduction in no-show rate
85%
Slots recovered via rescheduling
4.8/5
Patient satisfaction (reminders)
Results after 90 days
$12K+
Monthly revenue recovered
"Our no-show problem was killing us. Now patients actually thank us for the reminders, and when they do need to reschedule, the system handles it automatically. It's been a game-changer for our operations."
SC
Sarah Chen
Operations Director, RehabFirst Recovery Center
Orivanta Systems
AI-powered patient intake and scheduling built exclusively for Physical Therapy & Rehabilitation clinics.
Built exclusively for PT & Rehab Operations
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